Membership FAQ

Excluding the “Individual” level, you may name up to two adults who reside in the same household.

A named cardholder MUST be present each time your membership is used.

Children 2 and under are FREE and can come along with any membership level!

Your membership becomes active on the date of purchase and is valid for one year from the purchase date.

Within 3-5 days of joining, you will receive an email with a link to your digital membership card that can be installed on your phone. If you are a renewing member, your existing digital membership card will automatically update. Members may request a physical membership card in person at the Guest Services desk.

Yes, your membership becomes active immediately. Member reservations can be made at Guest Services or at the ticket windows with your photo ID. A physical membership card can be printed at Guest Services upon request.

Yes. Please present your ID at the ticket windows for assistance.

Please contact our Membership team at membership@flaquarium.org or (813) 273-4030 or proceed to the Guest Services desk on your next visit.

Your digital membership card will be automatically updated within 3-5 days with your new expiration date and any changes that you may have made when you renewed. If you need your digital membership card resent to you, please contact the membership team.

No, reservations are not required. For an elevated guest experience, Members are urged to secure (free) reservations in advance of your visit. Reserve Now.  If you need assistance making a reservation, please contact the membership team at (813) 273-4030 or send us an email.

All member reservations are set to 9:30 AM so members have the flexibility to enter at any time during their chosen date.

Please contact our Membership team at membership@flaquarium.org or (813) 273-4030.

Renewing early will add one year to your current expiration date. You will not lose any time by renewing early.

The Florida Aquarium is closed on Thanksgiving Day and Christmas Day. There are no blackout dates!

A full list of benefits can be found under the Additional Benefits section here.

No. Gift certificates are not available at this time, but memberships can be purchased as a gift. Please consider a gift membership!

Yes. You have two weeks from the date of your receipt to apply general admission tickets to a membership. Your admission tickets must be purchased from The Florida Aquarium; tickets purchased from a third-party reseller cannot be applied toward a membership. Only one admission receipt is valid toward a membership, and it can be used only for the individuals who purchased the admission tickets. Only the admission that would be covered on the membership will go toward the cost of the membership. Example: if you have two admission tickets on one receipt, but buy an Individual level membership, only one of the admission tickets can be applied toward a membership.

You can apply your tickets to a membership in person, or by calling the membership team at (813) 273-4030 with the order number from your receipt.

To prevent misuse of membership cards, we require that all named adult cardholders present photo ID upon entering the Aquarium. We also want to protect our members should membership cards be lost or stolen.

No. Your membership card and associated privileges are not transferable to another individual.

Memberships cannot be suspended at any time.

Memberships are nontransferable and are valid only for the member(s) named on the card.

Membership purchases are nonrefundable.

Yes! As a courtesy to our members, we may list one (1) adult in your account as a nanny/caregiver. Details below:

• The nanny/caregiver is only permitted to bring in members’ children, no other adult guests.
• The nanny/caregiver will not be listed on the membership card and MUST show his/her photo ID at Guest Services for entry.
• The nanny/caregiver may come in place of a primary member. If the nanny/caregiver accompanies the primary member(s), a guest spot must be available on the membership for the nanny/caregiver to gain free entry to the Aquarium.
• If a nanny/caregiver is not listed in our system, we will not be able to admit him/her into the Aquarium. To add or change a nanny/caregiver on your membership, contact the membership team.

Yes. Please visit the ticket windows, Guest Services desk or contact our Membership team at membership@flaquarium.org or (813) 273-4030.

Yes, The Florida Aquarium is part of the AZA Reciprocity Admission Program which includes more than 150 zoos and aquariums nationwide. A full list of these programs and other benefits can be found here.