Membership FAQs
Answers to your questions about Aquarium Member benefits, reciprocal admissions, gift memberships, and more.
Excluding the “Individual” level, you may name up to two adults who reside in the same household.
A named cardholder MUST be present each time your membership is used.
Children 2 and under are FREE and can come along with any membership level.
Your membership becomes active on the date of purchase and is valid for one (1) year from the purchase date.
You can access your digital membership card by logging in to our Membership Portal.
No. But to ensure a smooth visit, Members are encouraged to make an online reservation in advance to secure their arrival window.
Members without a reservation must check in at the ticket window upon arrival.
If you need assistance making a reservation, please contact the membership team at (813) 273-4030 or send us an email.
Please contact our Membership team at membership@flaquarium.org or (813) 273-4030.
Renewing early will add one year to your current expiration date. You will not lose any time by renewing early.
The Florida Aquarium is closed on Thanksgiving Day and Christmas Day. There are no blackout dates.
Your Aquarium membership comes with deep benefits for you and marine wildlife. Explore your full list of benefits on our Membership page.
Yes. Gift memberships to The Florida Aquarium make a unique and thoughtful gift for friends and loved ones.
Yes. You have two weeks from the date of your receipt to apply general admission tickets to a membership. Your admission tickets must be purchased from The Florida Aquarium; tickets purchased from a third-party reseller cannot be applied toward a membership. Only one admission receipt is valid toward a membership, and it can be used only for the individuals who purchased the admission tickets. Only the admission that would be covered on the membership will go toward the cost of the membership. Example: if you have two admission tickets on one receipt, but buy an Individual level membership, only one of the admission tickets can be applied toward a membership.
You can apply your tickets to a membership in person, or by calling the membership team at (813) 273-4030 with the order number from your receipt.
To prevent misuse of membership cards, we require that all named adult cardholders present photo ID upon entering the Aquarium. We also want to protect our Members should membership cards be lost or stolen.
No. Your membership card and associated privileges are not transferable to another individual.
Memberships cannot be suspended at any time.
Memberships are nontransferable and are valid only for the Member(s) named on the card.
Membership purchases are nonrefundable.
Yes. As a courtesy to our Members, you may list one (1) adult in your account as a nanny/caregiver:
- The nanny/caregiver is only permitted to bring in Members’ children, no other adult guests.
- The nanny/caregiver will not be listed on the membership card and MUST show his/her photo ID at Guest Services for entry.
- The nanny/caregiver may come in place of a primary member. If the nanny/caregiver accompanies the primary member(s), a guest spot must be available on the membership for the nanny/caregiver to gain free entry to the Aquarium.
- If a nanny/caregiver is not listed in our system, we will not be able to admit him/her into the Aquarium. To add or change a nanny/caregiver on your membership, contact the membership team.
Yes. The Florida Aquarium is part of the AZA Reciprocity Admission Program which includes more than 150 zoos and aquariums nationwide.
Due to the impacts from Hurricane Helene, our Splash Pad is permanently closed. However, the outdoor green space is still available for some fun in the sun, should you wish to surface from the Aquarium.
Still Have Questions?
Connect with our Guest Services team at (813) 273-4000 or follow the link below for additional information.