General Operations FAQs

Tickets to The Florida Aquarium are priced based on the day of your visit.

Child tickets are available to guests ages 3 to 11. Children 2 years of age or younger are free but should be included in online ticket orders. We do not currently offer senior tickets.

We accept MasterCard, Visa, American Express, and Discover with United States based billing addresses.

No. Reservations aren’t required, but they can help you skip the line and streamline your day.

General Admission Tickets

Advance tickets are available on a rolling basis. Please check back later if your preferred date is not yet available.

Your ticket to the Aquarium is valid for 60-minutes after your scheduled entry time. Due to our capacity allotments per hour, we cannot guarantee there will be capacity outside of your pre-purchased 60-minute window. If there is availability later in the day, we will make every effort to accommodate you.

Tickets are non-refundable and non-transferable. General admission tickets and experiences* may be rescheduled for up to one year from the originally scheduled date, provided the tickets were never scanned. Please note that if there is a price difference based on the new date of your visit, you will be responsible for the difference in price when you reschedule. Guests are responsible for contacting The Florida Aquarium via phone at 813-273-4000 or email to reschedule.

*SeaTREK: A rescheduling request must be made via phone or email at least 24 hours in advance of the scheduled time. Failure to do so will result in a non-refundable, non-transferable cancellation.

*Wild Dolphin Cruises: Cruises may be reschedule in conjunction with the accompanying general admission ticket within one year of the originally scheduled date.

Please be sure to check your spam or junk mail folder as sometimes emails can be misdirected.

If you need further assistance locating your confirmation, please call (813) 273-4000 or email the Aquarium with your order number, the name on the order, or the last four digits of the card used for purchase.

If tickets have been purchased through a third-party organization, you will need to contact the third-party seller directly with any ticket-related issues, as we are unable to access financial transactions from third-party ticket sellers.

Yes. Check in with Guest Services prior to leaving or show your admission ticket to a Guest Services representative upon re-entry.

We’re committed to sustainability and providing exceptional guest experiences. That’s why, in lieu of paper maps, you’ll find QR codes to access our digital maps throughout the facility. Additionally, our knowledgeable staff is always available to assist with any questions you may have.

View Digital Map

Yes, with the purchase of a general admission ticket. Guests must retrieve personal items at least 15 minutes prior to closing.

We do not currently offer gift certificates for daily admission, experiences, retail, or food and beverage. However, gift memberships are available by contacting our membership department at (813) 273-4030 or membership@flaquarium.org.

Purchase a Gift Membership

Yes. The Aquarium is available for a variety of events including birthday parties, sleepovers, meetings and corporate events, weddings, and more. Click here to learn more and inquire about booking an event.

Donations help The Florida Aquarium provide world-class animal care and engage in groundbreaking research and critical conservation efforts. You can also join us in being a marine life champion by volunteering.

Donate | Volunteer

Due to the impacts from Hurricane Helene, our Splash Pad is permanently closed. However, the outdoor green space is still available for some fun in the sun, should you wish to surface from the Aquarium.