Volunteer Dive Coordinator

Position Title:            Volunteer Dive Coordinator / ADSO
Service Group:          Marine Operations
Reports To:                Dive Safety Officer
Exemption Status:    Non - Exempt

Position Summary

Coordinates all activities related to The Florida Aquarium volunteer dive program. This includes scheduling, supervising and evaluating volunteer divers on a daily basis. Responsible for maintaining continuous line of communication with all volunteer divers. Conduct SAD and OWSD training for volunteers and staff as needed. Works with Dive Safety Officer to ensure dive policies are implemented and followed. Conducts dive training for new volunteers. Works in conjunction with Manager of Volunteer Services to recruit and retain volunteers and to build a successful volunteer dive program. Supports and coordinates volunteer group travel programs. Act as daily dive supervisor as needed. Support Guest Dive Programs (GDEs) and field work as needed.

Essential Position Functions
  • Oversee and administrate the volunteer diver program and ensure it complies and aligns with department and facility wide goals.
  • Supervise evening dive maintenance shifts three nights per week. Work with other shift supervisors to standardize expectations and communications during morning maintenance shifts
  • Support risk management functions such as training, equipment maintenance, field work and special projects as needed; integrate volunteer divers as appropriate
  • Facilitate social events that integrate volunteer divers together and into the department, including holiday events and dive travel.
  • Uses good judgement making dive safety decisions (weather, animal behavior, etc.)
  • Other duties as assigned by manager

Education Requirements and Technical Skills
  • Scuba Instructor and CPR Instructor certification required
  • Two years’ experience in dive training and supervision in an aquarium / zoo or in the commercial diving field required
  • Experience with OSHA standard and California OSHA a plus.
  • Dive instructor trainer and / or technical diver experience preferred
  • Bachelor’s degree preferred.
  • Supervisory experience required
  • Experience working with volunteers preferred.
  • Human resource management or volunteer supervision experience a plus.
  • Knowledge of Microsoft Office software

  • Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listens, anticipates and evaluates the customer’s needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities.
  • Business Focus – Strives to positively affect organizational success in completion of job requirements, manages resources effectively, and takes positive actions to enhance the Guest experience. Recognizes how their own performance and contributions impact departmental and organizational goals, strategies and results. Keeps FLAQ business and Customer’s well-being at the forefront of day-to-day focus.
  • Planning/Decision Making – Establishes a course of action with specific goals and objectives in mind. Allocates resources and sets priorities in the most efficient and effective way while respecting our collection and environment with high ethics and standards. Demonstrates the ability to make the best informed decisions considering alternatives and available information. Develops contingency plans anticipating needs and changes in the work environment while seeking win-win solutions.
  • Reliability/Accountability – Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments. Provides consistent and timely work free of errors and omissions. Demonstrates good time management skills by using time effectively and efficiently. Arrives at work and meetings on time. Takes responsibility for actions and behavior and learns from experiences.
  • Problem Solving/Judgment – Provides realistic solutions in a timely manner based on consideration of alternatives and consequences. Demonstrates ability to evaluate alternatives and make judgments based on facts and the best interest of the organization. Demonstrates the courage to innovate and change when appropriate.
  • Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success. Demonstrates a positive attitude and initiative, seeks to understand before being understood. Fosters a positive, supportive and encouraging work environment. Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions.
  • Initiative – Demonstrates the ability to proactively seek opportunities and solutions to challenges. Demonstrates self- motivation in completing job requirements and consistently strives to improve performance. Initiates new ideas by challenging the status quo to find new ways to do things better. Asks questions and seeks guidance when needed.
  • Professionalism – Demonstrates honesty and integrity at all times, and takes accountability for their actions. Maintains composure, objectivity and a professional manner at all times. Complies with FLAQ’s Policies and Procedures. Behaves consistently with the values of the organization and acts as a role model.
  • Communication – Effectively expresses ideas and ensures spoken or written communications are complete, clear and understandable. Actively listens and openly communicates with others. Ensures information is conveyed in a timely and appropriate manner. Encourages others to express their views. Positively accepts feedback and offers constructive feedback to others.
  • Leadership (Non-Supervisory) – Demonstrates leadership by enhancing the wellbeing of fellow team members. Acts as a key player on the team who is looked to for guidance. Requires little supervision, stays on task and independently completes more than assigned. Assumes a leadership role when action is required and influences other employees to perform at their best. Helps build and maintain positive relationships. Shows open-mindedness and flexibility.

Typical Physical Requirements
  • Sitting (2 hours per day)
  • Standing (2 hours per day)
  • Walking (4 hours per day)
  • Bending/Stooping — Often
  • Squatting — Occasionally
  • Climbing stairs — Often
  • Reaching above shoulders — Occasionally
  • Kneeling — Often
  • Carrying (up to 50 lbs.) — Frequently
  • Lifting (up to 80 lbs.) — Occasionally
  • Typing on a computer keyboard
  • Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained)
  • Daily contact with a living collection of plants and animals in a central Florida climate
  • Ability to travel (car, boat, plane, truck) as needed — locally and/or nationally
  • Exposure to blood borne pathogens
  • Subject to bites, stings, scrapes and exposure to various plants, animals and birds
  • Flexibility in working weekends, evenings and holidays