Human Resources Manager

Position Title:            Human Resources Manager
Service Group:          Human Resources
Reports To:               Vice President of Human Resources
Exemption Status:    Exempt (salaried)

Position Summary
Position works collaboratively with the VP and Director of Human Resources on all functional areas of Human Resources.  Primary responsibility is to carry out the overall administrative duties and manage the functional activities of the Human Resources department including: HRIS system, records, recruitment, onboarding, benefits administration, rewards and recognition, workman’s compensation, employee relations and performance management. Administer, enforce and ensure compliance with organizational policies, practices and procedures.

Essential Position Functions
  • Responsible for administrative aspects of the Human Resources department.
  • Manage recruitment process with hiring managers: develop and place advertisements, review resumes, set-up and conduct interviews, conduct reference and background checks and assist with final decision.
  • Maintain job description database and assist managers with development and updating of job descriptions. 
  • Manage the onboarding process and conduct new employee orientations.
  • Maintain human resources information system (HRIS) records, staff plan and compile reports from database; resolve general employee database/payroll issues.  
  • Function as back up to Payroll Specialist and is responsible for payroll in the absence of the payroll specialist. 
  • Health Benefit Administration: enrollment, terminations, COBRA administration, resolution of employee and company discrepancies/billing and manage the open enrollment process. Ensure employees understand benefit plans. 
  • Process required insurance documents through payroll and insurance providers to ensure accurate record keeping, proper deductions and billing.
  • Assist with the annual benefit renewal process to ensure best possible opportunities for employees and employer. 
  • Manage and maintain the Aquarium’s rewards and recognition program.
  • Participate in the development of departmental goals and support organizational culture and strategic plan.
  • Assist in the management of the Florida Aquarium Retirement Plan to include explanation of program, enrollment, distributions and maintenance of program materials/website.
  • Employee relations:  work with managers/employees on various employee relations issues, disciplinary actions and advise managers on appropriate supervisory practices and human relations related matters.  Analyze operational problems and recommend solutions.
  • Counsel Managers and employees regarding employment related policies, practices, procedures and employment law compliance.
  • Respond to day-to-day HR related operational issues, problems, communications and policy/procedure questions.
  • Manage and monitor worker’s compensation claims and coordinate treatment plans between doctor, employee, manager and insurance carrier.
  • Assist in the administration of compensation and performance management program.
  • Maintenance of employee handbook and assist with writing and revising company policies and procedures. 
  • File EEO-1 report annually and conduct wage, salary and benefits surveys.
  • Maintain up-to-date knowledge of employment laws and ensures the aquarium’s compliance.
  • Provide support to all managers in the annual review process and salary administration.
  • Maintain the required controls and systems, ensuring all personnel records and files are accurate and up-to-date.
  • Coordinate various employee events and maintain uniform inventory 
  • Responsible for employee perks such as attraction shares, annual tickets and other programs.
  • Deliver extraordinary customer service to all aquarium guests and internal customers.
  • Other duties as assigned by manager.

Education and Experience
  • Bachelor’s Degree in Human Resource Management or related field
  • 2-3 years Human Resources experience
Skills and Competencies
  • Customer Service Orientation: listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas on responsibility
  • Integrity/Trust: maintaining social, ethical, and organizational values and norms; building trust and confidence with the staff and with internal and external customers; respecting the confidentiality of personal and proprietary information.
  • Ability to respond effectively to the most sensitive inquiries or complaints. 
  • Leadership: uses effective and appropriate interpersonal skills to move individuals toward the accomplishment of goals
  • Management: the ability to organize and manage multiple priorities.
  • Teamwork: supporting, facilitating, and participating in activities that promote team effectiveness
  • Initiative: taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.
  • Planning and Organizing: setting priorities among competing requirements and allocating resources in the most efficient and effective way; develop contingency plans that anticipate changes in the work environment.
  • Follow-up: institutes methods for monitoring people and projects
  • Must be able to think logically, solve problems and plan appropriately with minimal guidance
  • Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public
  • Excellent interpersonal and verbal and written communication skills.
  • Must be proficient with Word and Excel and be able to adapt well to various other computer programs. 

Physical Requirements
  • Sitting (5 hours per day)
  • Standing (1 hours per day)
  • Walking (2 hours per day)
  • Bending/Stooping — Occasionally
  • Carrying (up to 25 lbs.) — Occasionally
  • Lifting (up to 25 lbs.) — Occasionally
  • Typing on a computer keyboard
  • Viewing a computer screen for extended periods
  • Excellent vision for proofing and detail work
  • Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained
  • Ability to travel (car) as needed — locally and/or nationally
  • Daily contact with a living collection of plants and animals in a central Florida climate
  • Flexibility in working weekends, evenings and holidays