For the safety of our guests, The Splash Pad, our outdoor children's play area, is closed through spring 2017 as we complete construction of the Mosaic Center and enhancements to our outdoor plaza area. We apologize for any inconvenience.

 

Human Resources Manager

Position Title:            Human Resources Manager
Service Group:          Human Resources
Reports To:               Vice President of Human Resources
Exemption Status:    Exempt (salaried)


Position Summary
Position works collaboratively with the VP and Director of Human Resources on all functional areas of Human Resources.  Primary responsibilities include managing the recruitment process, onboarding, benefits administration, employee relations, performance management, workman’s compensation and HR administration.  Manage and coordinate the overall administrative and functional activities of the Human Resources Department.  Administer, enforce and ensure compliance with organizational policies, practices and procedures.


Essential Position Functions
 
  • Manage recruitment process with hiring managers: develop and place advertisements, review resumes, set-up and conduct interviews, conduct reference and background checks and assist with final decision.
  • Maintain job description database and assist managers with development and updating of job descriptions. 
  • Manage the onboarding process and conduct new employee orientations.
  • Maintains human resources information system records, staff plan and compiles reports from database; resolves general employee database issues.  
  • Responsible for administrative aspects of the Human Resources department.
  • Oversee payroll administration, maintenance of payroll system and function as back up to Payroll Specialist and is responsible for payroll in the absence of the payroll specialist. 
  • Health Benefit Administration: enrollment, terminations, COBRA administration, resolution of employee and company discrepancies and manage the open enrollment process. Ensure employees understand benefit plans. 
  • Process required insurance documents through payroll and insurance providers to ensure accurate record keeping, proper deductions and billing.
  • Assist with the annual benefit renewal process to ensure best possible opportunities for employees and employer. 
  • Participates in the development of departmental goals and supports organizational culture and strategic plan.
  • Assist in the management of the Florida Aquarium Retirement Plan to include explanation of program, enrollment, distributions and maintenance of program materials/website.
  • Employee relations:  work with managers/employees on various employee relations issues, disciplinary actions and advise managers on appropriate supervisory practices and human relations related matters.  Analyze operational problems and recommend solutions.
  • Counsel Managers and employees regarding employment related policies, practices, procedures and employment law compliance.
  • Respond to day-to-day HR related operational issues, problems, communications and policy/procedure questions.
  • Manage and monitor worker’s compensation claims and coordinate treatment plans between doctor, employee, manager and insurance carrier.
  • Assist in the administration of compensation and performance management programs.
  • Maintenance of employee handbook and assist with writing and revising company policies and procedures. 
  • File EEO-1 report annually and conduct wage and salary surveys.
  • Maintains up-to-date knowledge of employment laws and ensures the aquarium’s compliance.
  • Provides support to all managers in the annual review process and salary administration.
  • Maintain the required controls and systems, ensuring all personnel records and files are accurate and up-to-date.
  • Coordinate various employee events and maintain uniform inventory 
  • Responsible for employee perks such as attraction shares, annual tickets and other programs.
  • Delivers extraordinary customer service to all aquarium guests and internal customers.
  • Other duties as assigned by manager.

Education Requirements and Technical Skills
  • Bachelor’s Degree in Human Resource Management or related field
  • 5 years Human Resources experience
  • Strong interpersonal and leadership skills
  • Effective verbal and written communication skills
  • Knowledge of Microsoft Office software; proficiency in Excel
 
Competencies
  • Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas on responsibility
  • Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
  • Planning and Organizing — Establishing a course of action with specific long-range goals for the aquarium; setting priorities among competing requirements and allocating resources in the most efficient and effective way; develop contingency plans that participate changes in the work environment.
  • Integrity/Trust — Maintaining social, ethical, and organizational values and norms; building trust and confidence with the staff and with internal and external customers; respecting the confidentiality of personal and proprietary information.
  • Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.
  • Follow-up — Institutes methods for monitoring people and projects
  • Initiative — Taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.
 
Typical Physical Requirements
  • Sitting (5 hours per day)
  • Standing (1 hours per day)
  • Walking (2 hours per day)
  • Bending/Stooping — Occasionally
  • Carrying (up to 25 lbs.) — Occasionally
  • Lifting (up to 25 lbs.) — Occasionally
  • Typing on a computer keyboard
  • Viewing a computer screen for extended periods
  • Excellent vision for proofing and detail work
  • Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained
  • Ability to travel (car) as needed — locally and/or nationally
  • Daily contact with a living collection of plants and animals in a central Florida climate
  • Flexibility in working weekends, evenings and holidays