NOTICE: Wild Dolphin Cruises are unavailable through Monday, Sept. 25 due to annual maintenance on the Bay Spirit II catamaran. The Bay Spirit II is expected to be up and running beginning Tuesday, Sept. 26. We apologize for any inconvenience.

 

Event Assistant

Position Title:                   Event Assistant (Part-Time)
Service Group:                 Operations
Reports To:                       Guest Service Supervisor
Exemption Status:           Non-Exempt
 
Position Summary
The responsibilities of the Event Assistant include assisting with the set up and break down of FLAQ owned furniture before and after a special event and ensuring an accurate count of guests entering the facility for a special event.  Door greeters may also be asked to work in the positions of parking booth attendant and turnstiles as needed.  Door greeters are the first impression for special event guests and must be able to deliver great customer service to every guest who enters and exits the facility.  Must have the ability to accurately communicate with the Events Coordinators and/or Aramark of any issues that arise during the event.  Door greeters must be friendly, courteous to guests, and able to deliver excellent customer service at all times.  This position may require lifting of heavy objects and working outdoors in all weather conditions.  

For this part-time position we ask that applicants provide us with at least three full days of availability for scheduling.  We also ask that our applicants have reliable transportation.  The hourly rate for this position is $9.50.

Essential Position Functions
  • Door Greeting
-Greet each special event guest at the door, delivering exceptional customer service.
-Maintain accurate count of persons entering the facility.
-Thank all guests as they exit the facility
-Work with other door greeters to move furniture in Splash Pad and/or the Sea Star Pavilion according to the requirements of the assigned event.


  • Parking Booth Attendant
-Greet all aquarium guests as they enter parking lot.
-Ensure accurate cash handling when processing parking transactions.


  • Turnstiles
-Greet guests as they enter aquarium
-Check guest tickets for proper headcount and validity
-Swipe membership cards for entering members
-Distribute show schedule and map to entering guests


  • 4-D Theater attendants
-Maintain queue lines and seating
-Ensure safety at 4-D theater area
-Run 4-D theater projector and operation
-Report issues and problem solve


  • Splash Pad
-Clean Splash Pad to ensure “show-readiness”
-Monitor guests in Splash Pad for guest safety
-Ensure proper rules are followed by guests
-Respond to first aid incidents and provide proper assistance
 
Education Requirements and Technical Skills
  • Minimum high school diploma (or appropriate vocational/technical training at an equivalent rate)
  • Ability to provide guests with basic event knowledge and/or directions
  • Ability to provide excellent customer service
  • Good communication skills
  • Ability to lift and move heavy pieces of furniture

Special Working Conditions
  • Position may be required to work outdoors in heat and/or cold conditions.
  • Position requires moving, lifting, and carrying heavy objects. 
  • his position may be required to work on weekends and holidays.

Typical Physical Requirements
  • Sitting, standing, walking – at least 2 hours per shift
  • Bending/stooping, climbing ladders – frequently
  • Kneeling/squatting, reaching above shoulders – occasionally
  • Carrying/lifting up to 50 lbs
  • Exposure to marked changes in temperature and humidity
  • Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained

Competencies
  • Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers.  Actively listens, anticipates and evaluates the customer’s needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities.
  • Business Focus – Strives to positively affect organizational success in completion of job requirements, manages resources effectively, and takes positive actions to enhance the Guest experience.  Recognizes how their own performance and contributions impact departmental and organizational goals, strategies and results.  Keeps FLAQ business and Customer’s well-being at the forefront of day-to-day focus.
  • Planning/Decision Making – Establishes a course of action with specific goals and objectives in mind.  Allocates resources and sets priorities in the most efficient and effective way while respecting our collection and environment with high ethics and standards.  Demonstrates the ability to make the best informed decisions considering alternatives and available information.  Develops contingency plans anticipating needs and changes in the work environment while seeking win-win solutions.
  • Reliability/Accountability – Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments.  Provides consistent and timely work free of errors and omissions.  Demonstrates good time management skills by using time effectively and efficiently.  Arrives at work and meetings on time.  Takes responsibility for actions and behavior and learns from experiences.
  • Problem Solving/Judgment – Provides realistic solutions in a timely manner based on consideration of alternatives and consequences.  Demonstrates ability to evaluate alternatives and make judgments based on facts and the best interest of the organization.  Demonstrates the courage to innovate and change when appropriate.
  • Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success.  Demonstrates a positive attitude and initiative, seeks to understand before being understood.  Fosters a positive, supportive and encouraging work environment.  Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions.
  • Initiative – Demonstrates the ability to proactively seek opportunities and solutions to challenges.  Demonstrates self- motivation in completing job requirements and consistently strives to improve performance.  Initiates new ideas by challenging the status quo to find new ways to do things better.  Asks questions and seeks guidance when needed.
  • Professionalism – Demonstrates honesty and integrity at all times, and takes accountability for their actions.  Maintains composure, objectivity and a professional manner at all times.  Complies with FLAQ’s Policies and Procedures.  Behaves consistently with the values of the organization and acts as a role model.
  • Communication – Effectively expresses ideas and ensures spoken or written communications are complete, clear and understandable.  Actively listens and openly communicates with others.  Ensures information is conveyed in a timely and appropriate manner.  Encourages others to express their views.  Positively accepts feedback and offers constructive feedback to others.
  • Leadership (Non-Supervisory) – Demonstrates leadership by enhancing the wellbeing of fellow team members.  Acts as a key player on the team who is looked to for guidance.  Requires little supervision, stays on task and independently completes more than assigned.  Assumes a leadership role when action is required and influences other employees to perform at their best.  Helps build and maintain positive relationships. Shows open-mindedness and flexibility.