Environmental Services Night Associate

Position Title:            Environmental Services Nights Associate
Service Group:          Environmental Services
Reports To:                Environmental Services Coordinator
Exemption Status:    Non-exempt (hourly)
 
Position Summary
Responsible for the daily cleaning of the interior and exterior property of the aquarium.   Provides extensive customer service contact while maintaining a friendly and professional image at all times.

Essential Position Functions
  • Maintains cleanliness of guest and team member areas after regular operating hours to include rest rooms.
  • Performs cleaning of the aquarium’s interior and exterior (sweeping, mopping, dusting, scrubbing, etc.; utilizing specific equipment designed to accomplish the assigned task, i.e., pressure washers, large vacuums, etc.) in order to meet all established goals and objectives
  • Provides emergency cleaning requests by team members or customers
  • Conducts regular inspections of all guests areas to insure cleanliness standards are maintained, performing spot cleaning as necessary
  • Obtains equipment needed to fulfill cleaning assignment
  • Cleans areas using one or more of the following methods:  sweeping, mopping, vacuuming, scrubbing, sanitizing, polishing, dusting, wiping, restocking supplies or emptying trash receptacles
  • Monitors and maintains proper stocking of restroom supplies on a regular basis
  • Assists team members in achieving customer service objectives by performing tasks as required (crowd control information, etc.)
  • Performs special cleaning task as assigned by team leader or manager
  • Provides customers service needs for guests with regards to information, directions or assistance as requested
  • Delivers extraordinary customer service to all aquarium guests and internal customers
 
Education Requirements and Technical Skills
  • Three years of high school
  • High school diploma or GED equivalent is preferred
  • Work experience in guest services industry is preferred
  • Working knowledge of cleaning maintenance equipment, supplies, techniques and procedures
  • Knowledge of cleaning chemicals, techniques, and supplies
  
Competencies
  • Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
  • Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
  • Concern for Detail — Pays attention to every portion of any task, down to the smallest item
  • Listening — Conveys an understanding of verbal communication and of the viewpoint of the speaker
  • Quality — Upholding standards beyond what is required; inspiring staff to maintain and initiate high standards of excellence in their work efforts.
  • Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary
  • Work Standards — Applies high performance standards to all work-related activities

Typical Physical Requirements
  • Standing (8 hours per day)
  • Walking (8 hours per day)
  • Bending/Stooping — Continuously
  • Squatting — Frequently
  • Climbing stairs — Frequently
  • Climbing heights (10’) — Occasionally
  • Reaching above shoulders — Frequently
  • Kneeling — Occasionally
  • Pushing/Pulling — Frequently
  • Carrying (up to 20 lbs.) — Frequently
  • Lifting (up to 20 lbs.) — Frequently
  • Using hands for repetitive movements — Right Left / Simple Grasping
  • Working on unprotected heights — Occasionally
  • Exposure to marked changes in temperature and humidity
  • Exposure to dust, fumes and gases
  • Works in and around animal enclosures
  • Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
  • More than normal talking
  • Flexibility in working weekends and evenings
  • Flexibility in working holidays