For the safety of our guests, The Splash Pad, our outdoor children's play area, is closed through spring 2017 as we complete construction of the Mosaic Center and enhancements to our outdoor plaza area. We apologize for any inconvenience.

 

Position Description  

Position Title:            Entertainer II
Service Group:          Education
Reports To:               Entertainment Supervisor
Exemption Status:    Non-Exempt


*Auditions and interviews have passed for this season and positions are filled, but we will keep your resume on file should the need for emergency casting arise or positions open before official auditions return in Spring. 

Position Summary
Show Host or Character (either in Costume or as Escort) appearances multiple times per day in assigned locations. Perform appearances for special events, media or promotional purposes.  Perform other strategic guest interactions and shows throughout the Aquarium. Participate in the development and presentation of new guest encounters.  Act as a brand ambassador for The Florida Aquarium.

Essential Position Functions

  • Performs as Show Host in assigned area up to five times per day
  • Performs Character appearances in assigned areas up to six times per day
  • Performs other strategic guest interactions in assigned areas according to show schedules
  • Performs daily physical and vocal warm-ups as needed to perform safely
  • Maintains show quality as approved by Supervisor(s)
  • Assists in the evaluation of ongoing guest encounters
  • Assists in the training of new staff and volunteers
  • Takes and implements show notes from Supervisor(s) to ensure top show quality
  • Maintains costume and make-up requirements based on assignment
  • Assists in light cleaning and maintentance of break and performance areas
  • Reports costume or show issues to supervisor(s) in a timely manner
  • Demonstrates courteous and professional behavior with all Florida Aquarium Team Members and guests
  • Develops and maintain a team spirit with fellow Team Members to ensure seamless guest service
  • Participates and Facilitates in the Development and Presentation of new and exciting guest encounters
  • Other duties as assigned by supervisor(s)


Education and Experience Requisites

  • Theatrical Performance, Atmospheric Entertainment, Costume Character or Improvisational Exp.
  • A Bachelor’s degree, or 2+ years work experience, in Performing or Visual Arts, Education, or related fields.
  • Successful audition with The Florida Aquarium and any contracted parties


Technical Preferences

  • Bilingual/Spanish Language
  • Driver’s License
  • Minor Textile Maintenance
  • Software Operation – Microsoft Office (Outlook, Word, Excel, Power Point)


Competencies

  • Performance - Bringing scripted characters to life in a way that supports the intent of the management team while entertaining and educating the guests.
  • Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
  • Teamwork — supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
  • Integrity/Trust — Demonstrates uncompromising adherence to ethical principles, organizational and social norms; builds trust with staff, internal and external customers; respects the confidentiality of personal and proprietary information
  • Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.
  • Concern for Detail — Pays attention to every portion of any task, down to the smallest item
  • Communication (oral, physical and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.


Typical Physical Requirements

  • Sitting (1 hour per day)
  • Standing (4 hours per day)
  • Walking (4 hours per day)
  • Bending/Stooping — Occasionally
  • Squatting — Occasionally
  • Climbing stairs — (30 minutes per day)
  • Performing inside an inflatable costume (up to 3 hours per day)
  • Reaching above shoulders — Occasionally
  • Kneeling — Occasionally
  • Pushing/Pulling — Occasionally
  • Carrying (up to 40 lbs.) — Occasionally
  • Lifting (up to 40 lbs.) — Occasionally
  • Use of hand tools – Occasionally
  • Typing and use of a computer -- Occasionally
  • Exposure to marked changes in temperature and humidity
  • Exposure to dust, fumes and gases
  • Use of strong communication skills (both verbal and physical) to perform for large crowds
  • Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained)
  • Ability to travel (car) as needed — locally and/or nationally
  • Ability to travel (air) as needed
  • Flexibility in working weekends and evenings
  • Flexibility in working holidays