Engineering Technician - Systems (A/V Technician)

Service Group:          Engineering Department / Design & Engineering Division
Reports To:                Systems Manager
Exemption Status:    Non-exempt
Position Summary
Systems area includes Audio/Visual, Lighting, Controls, Fire Alarms, Access Control, Security monitoring, and Computer systems. Responsible for maintenance, repair and installation of all systems in the aquarium, including digital control of the exhibit lighting system and associated controllers.  Schedules and performs all system equipment preventative and predictive maintenance tasks, repairs malfunctioning equipment and recommends repair or replacement of major components when appropriate.  Provides expert advice on installation of new and replacement systems.  Trains other personnel in operation of audio/visual equipment.

Essential Position Functions
  • Handles all audiovisual requests from internal and external clients for events, exhibits, education, husbandry and dive, and all facility operations
  • Operates, maintains, troubleshoots and repairs all equipment and systems
  • Provides A/V support service and operator training to other internal departments
  • Conducts a daily walk through inspection of all systems and schedules corrections as needed
  • Communicates to Manager or Director of Engineering on the daily work list
  • Performs preventative and corrective maintenance tasks
  • Maintains and monitors all inventory and orders spare parts as required
  • Provides product information on new equipment as needed
  • Acts as ‘on-call’ systems technician
  • Assists with the development of new projects and continuous improvements to existing equipment
  • Provides technical assistance to video production teams for media or other related news agencies and external clients
  • Becomes familiar with the Aquarium’s purpose, vision, mission, and values
  • Delivers extraordinary customer service to all aquarium guests and internal customers
  • Collaborates with other Departments and Colleagues
  • Other duties as assigned by manager
Education Requirements and Technical Skills
  • High School or GED
  • Previous experience in repair and installations required and maintaining electronic equipment and systems
  • Minimum of 7 years of field experience
  • Knowledge of Microsoft Office software (Excel, Power Point, Access, Scheduler, Mail)
  • Installation and Fabrication certifications must be accomplished within 1 year of employment
  • Experience in video production techniques a plus
  • Thorough understanding of electronic schematics and plans
  • Capable of making proper wire terminations (soldering)
  • Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas on responsibility
  • Teamwork — supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
  • Judgment – Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise.
  • Integrity/Trust — Maintaining social, ethical, and organizational values and norms; building trust and confidence with the staff and with internal and external customers; respecting the confidentiality of personal and proprietary information.
  • Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.
  • Creativity – Proactively combining ideas, resources and skills in new and adaptive ways to better meet outcomes and objectives.
  • Follow-up — Institutes methods for monitoring people and projects
  • Concern for Detail – pays attention to every portion of any task, down to the smallest item.
  • nitiative — Taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.

Typical Physical Requirements
  • Sitting (2 hours per day)
  • Standing (3 hours per day)
  • Walking (6 hours per day)
  • Bending/Stooping — Often
  • Squatting — Occasionally
  • Climbing stairs — Often
  • Reaching above shoulders — Occasionally
  • Kneeling — Often
  • Carrying (up to 50 lbs.) — Frequently
  • Lifting (up to 80 lbs.) — Occasionally
  • Typing on a computer keyboard
  • Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained)
  • More than normal talking
  • Daily contact with a living collection of plants and animals in a central Florida climate
  • Ability to travel (car, boat plane, truck) as needed — locally and/or nationally
  • Subject to bites, stings, scrapes and exposure to various plants, animals and birds
  • Flexibility in working weekends, evenings and holidays