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Director of Marine Operations

Position Title:                   Director of Marine Operations
Service Group:                 Marine Operations
Reports To:                       VP of Operations
Exemption Status:           Exempt (salaried)

Position Summary
The Director of Marine Operations is responsible for the professional development of the Marine Operations staff in both diving technology and small boating operations, with a focus on technical scientific diving and small boating that supports both conservation field work and domestic and international recreational eco-tours. They will manage and lead the Marine Operations staff and oversee the eco-tour program to include kayak excursions.  The Director will model a service based approach to working with people and must have a successful track record of leadership experience and team and project management.
Essential Position Functions
  • Responsible for the overall Florida Aquarium diving program, small boating program and eco-tour program while ensuring compliance with all regulatory standards.
  • Responsible for the professional development of staff in “technical diving”, occupational diving, small boating, and customer service for eco-tours.
  • Responsible for the management of the Marine Operations staff and programs.
  • Responsible for project management and the development of new marine eco-tour programs.
  • Responsible for facilitating and supporting conservation field work and guest eco-tours.
  • Responsible for developing relationships with partners in marine science that result in field conservation that support the Florida Aquarium mission.
  • Frequent travel throughout Florida and the Northern Caribbean and Gulf of Mexico regions.
  • Will serve as the primary point of contact for the Marine Operations team for both internal and external customers.
  • Will assist in the development of the Marine Operations annual departmental strategic plan, departmental goals and budget.

Education Requirements and Technical Skills Required
  • Scuba Instructor certification.
  • Technical diving experience/certification (Some level of Trimix, decompression, CCR, cave, etc…).
  • Certification as a CPR, First Aid, and 0xygen First Aid Instructor
  • USCG OUPV license, MOCC certification, or equivalent.
  • Certification and experience in scuba equipment repair.
  • Familiarization with occupational diving standards (AAUS, ADCI) and recreational diving standards (WRSTC).
  • Experience in maintaining Air Compressor systems.
  • Experience with managing a dive program and leading teams of people.
  • Experience in field diving operations and eco-tourism.
  • Knowledge of Microsoft Office software.
  • Four-year degree in biological science, business management or equivalent experience.

  • Scuba instructor Trainer certification.
  • CCR certification on Ambient Pressure Diving units, Instructor certification is ideal.
  • Motor Boat Operation Certification Instructor (MOICC).
  • Experience in small boat engine repair and maintenance.
  • Experience working in aquarium diving, scientific diving and the recreational dive business.

Skills and Experience
  • Customer Service Orientation: listening and understanding the customer (both internal and external) anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
  • Leadership: uses effective and appropriate interpersonal skills to move individuals toward the accomplishment of goals.
  • Teamwork: supporting, facilitating, and participating in activities that promote team effectiveness.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Capacity to change: ability to identify and correct operational problems quickly.
  • Management: the ability to organize and manage multiple priorities and projects.
  • Must be able to think logically, solve problems, and plan appropriately with minimal guidance.
  • Excellent interpersonal skills and ability to communicate effectively, both written and verbally.
  • Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with staff, volunteers, and the public.
  • Must be proficient with Word and Excel and be able to adapt well to various other computer programs.

Typical Physical Requirements
  • Sitting (2 hours per day)
  • Walking (6 hours per day)
  • Climbing heights (12’) — Occasionally
  • Carrying (up to 50 lbs.) — Frequently
  • Lifting (up to 80 lbs.) — Occasionally
  • Climbing stairs - Often
  • Squatting - Occasionally
  • Kneeling - Often
  • Bending/Stooping - Often
  • Typing on a computer keyboard
  • Operating machinery and boats
  • Ability to travel (car, boat, plane, truck) as needed — locally and/or nationally
  • Daily contact with a living collection of plants and animals in a central Florida climate
  • Unrestricted SCUBA diving as required
  • Flexibility in working weekends, evenings and holidays
  • Coping with demands (stresses that area associated with the job and/or the work environment)
  • Exposure to blood borne pathogens
  • Subject to bites, stings, scrapes and exposure to various plants, animals and birds

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