Birthday Party Host

Position Title:            Birthday Party Host
Service Group:          Education
Reports To:                Education Coordinator/Lead Birthday Party Host
Exemption Status:    Non-exempt (hourly)

 
Position Summary
Responsible for the delivery of birthday parties on-site for The Florida Aquarium.  Stocks and prepares materials and supplies for upcoming scheduled birthday parties.  Ensures that all programs presented are effective and meet or exceed the needs/expectations of the customer, as determined by evaluation, and in direct support of the purpose/vision/mission/values of The Florida Aquarium.

Essential Position Functions
  • Works both weekend days when parties are scheduled.
  • Conducts and leads birthday parties in the Aquarium.
  • Delivers extraordinary customer service to all Aquarium guests and staff.
  • Complete and maintains tiered animal training (including quizzes and personal presentations) to successfully handle animals within the Education Department collection. 
  • Assures that materials and supplies are fully stocked.
  • Conducts games with the children and guides participants around the aquarium.
  • Delivers and serves food and drinks to party participants.
  • Assures that all needed materials are prepared and ready for all parties, including those not self-staffed.
  • Works effectively in a team environment.
  • Works with Reservations team to promptly turn in price adjustment forms.
  • Assists in the answering of informational requests received by The Florida Aquarium.
  • Attend required trainings and green initiative outings as it pertains to
  • Other duties assigned by manager
 
Education Requirements and Technical Skills
  • Experience working with children in a formal and/or informal setting
  • Experience in customer service and problem solving techniques
  • Animal handling experience preferred
  • Program development in a formal and/or informal setting preferred
  • Working knowledge of Word for Windows, databases and spreadsheets
 
Competencies
  • Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
  • Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
  • Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups of all ages; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.
  • Flexibility — Working in a fluid environment that may require adapting to unique customer service situations and adjusting scheduled shifts when necessary.
  • Creativity — Proactively combining ideas, resources and skills in new and adaptive ways to better meet outcomes and objectives; finding new ways of positioning the aquarium worldwide as a model of excellence.
  • Information Gathering and Monitoring — Effectively collects relevant data using questioning or research techniques to monitor and manage projects
  • Planning and Organizing — Establishing a course of action with specific long-range goals for birthday parties; setting priorities among competing requirements and allocating resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment.
  • Follow-up — Institutes methods for monitoring people and projects
  • Respect as it pertains to working within a team dynamic and the treatment of animals.
 
Typical Physical Requirements
  • Standing (approximately 3 hours per day)
  • Sitting (2 hours per day)
  • Walking (3 hours per day)
  • Typing on a computer keyboard
  • Carrying up to 50 lbs — Occasionally
  • Lifting up to 50 lbs — Occasionally
  • More than normal talking
  • Daily contact with a living collection of plants and animals in a central Florida climate
  • Exposure to marked changes in temperature and humidity (indoor and outdoor programs)
  • Ability to travel (car) as needed
  • Exposure to various plants and animals
  • Subject to bites, stings and scrapes
  • Flexibility in working weekends and evenings
  • Flexibility in working holidays