For the safety of our guests, The Splash Pad, our outdoor children's play area, is closed through spring 2017 as we complete construction of the Mosaic Center and enhancements to our outdoor plaza area. We apologize for any inconvenience.

 

Birthday Party Host

Position Title:            Birthday Party Host
Service Group:          Education
Reports To:                Education Coordinator/Lead Birthday Party Host
Exemption Status:    Non-exempt (hourly)

 
Position Summary
Responsible for the delivery of birthday parties on-site for The Florida Aquarium.  Stocks and prepares materials and supplies for upcoming scheduled birthday parties.  Ensures that all programs presented are effective and meet or exceed the needs/expectations of the customer, as determined by evaluation, and in direct support of the purpose/vision/mission/values of The Florida Aquarium.

Essential Position Functions
  • Works both weekend days when parties are scheduled.
  • Conducts and leads birthday parties in the Aquarium.
  • Delivers extraordinary customer service to all Aquarium guests and staff.
  • Complete and maintains tiered animal training (including quizzes and personal presentations) to successfully handle animals within the Education Department collection. 
  • Assures that materials and supplies are fully stocked.
  • Conducts games with the children and guides participants around the aquarium.
  • Delivers and serves food and drinks to party participants.
  • Assures that all needed materials are prepared and ready for all parties, including those not self-staffed.
  • Works effectively in a team environment.
  • Works with Reservations team to promptly turn in price adjustment forms.
  • Assists in the answering of informational requests received by The Florida Aquarium.
  • Attend required trainings and green initiative outings as it pertains to
  • Other duties assigned by manager
 
Education Requirements and Technical Skills
  • Experience working with children in a formal and/or informal setting
  • Experience in customer service and problem solving techniques
  • Animal handling experience preferred
  • Program development in a formal and/or informal setting preferred
  • Working knowledge of Word for Windows, databases and spreadsheets
 
Competencies
  • Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
  • Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
  • Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups of all ages; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.
  • Flexibility — Working in a fluid environment that may require adapting to unique customer service situations and adjusting scheduled shifts when necessary.
  • Creativity — Proactively combining ideas, resources and skills in new and adaptive ways to better meet outcomes and objectives; finding new ways of positioning the aquarium worldwide as a model of excellence.
  • Information Gathering and Monitoring — Effectively collects relevant data using questioning or research techniques to monitor and manage projects
  • Planning and Organizing — Establishing a course of action with specific long-range goals for birthday parties; setting priorities among competing requirements and allocating resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment.
  • Follow-up — Institutes methods for monitoring people and projects
  • Respect as it pertains to working within a team dynamic and the treatment of animals.
 
Typical Physical Requirements
  • Standing (approximately 3 hours per day)
  • Sitting (2 hours per day)
  • Walking (3 hours per day)
  • Typing on a computer keyboard
  • Carrying up to 50 lbs — Occasionally
  • Lifting up to 50 lbs — Occasionally
  • More than normal talking
  • Daily contact with a living collection of plants and animals in a central Florida climate
  • Exposure to marked changes in temperature and humidity (indoor and outdoor programs)
  • Ability to travel (car) as needed
  • Exposure to various plants and animals
  • Subject to bites, stings and scrapes
  • Flexibility in working weekends and evenings
  • Flexibility in working holidays