Guest Engagement Facilitator

Position Title:            Guest Engagement Facilitator
Service Group:          Education
Reports To:                Public Programs Supervisor
Exemption Status:    Non-Exempt (hourly)



Position Summary
Responsible for the instruction of educational public programs focusing on Florida’s ecosystems in all areas of the aquarium including touch tanks, exhibit talks, gallery walks, animal encounters and activity carts.  Ensures that all programming presented is engaging, innovative and effective, as determined by evaluation, and in direct support of the mission of The Florida Aquarium.

We have three seasonal positions open at Tampa Electric’s Manatee Viewing Center in Apollo Beach area.  The season is November 1st to April 15th.  The hours are 9:45-5:15 with a half hour lunch and one position is full time and the other is a part time position. 
 

Compensation is $9.50 per hour. 


Essential Position Functions
  • Conducts informal interpretive programs in all areas of the building, as well as at outdoor exhibit spaces.
  • Delivers extraordinary customer service to all aquarium guests and internal customers.
  • Helps maintain program and training materials ensuring dissemination of the most up-to-date information.
  • Creates informal interpretive programs and updates existing programs to improve the overall visitor experience.
  • Must be highly motivated, reliable, and prompt.
  • Greets volunteers and facilitates daily floor scheduling.
  • Assists in training new staff and education volunteers.
  • Maintains interpretation techniques and presentation skills.
  • Maintains current animal handling certification.
  • Other duties as assigned.
 
Education Requirements and Technical Skills
  • Working towards a bachelor’s degree in Education, Biology or related discipline (Associates degree working towards Bachelor’s accepted also) or related work experience
  • Teaching and/or public speaking experience preferred
  • Exemplary computer skills required
 
Competencies
  • Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
  • Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
  • Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.
  • Creativity — Proactively combining ideas, resources and skills in new and adaptive ways to better meet outcomes and objectives; finding new ways of positioning the aquarium worldwide as a model of excellence.
  • Information Gathering and Monitoring — Effectively collects relevant data using questioning or research techniques to monitor and manage projects and people
  • Follow-up — Institutes methods for monitoring people and projects

Typical Physical Requirements
  • Standing (8 hours per day)
  • Walking (6 hours per day)
  • Carrying up to 50 lbs — Occasionally
  • Lifting up to 50 lbs — Occasionally
  • More than normal talking
  • Daily contact with a living collection of plants and animals in a central Florida climate
  • Flexibility in working weekends and evenings
  • Flexibility in working holidays
  • Ability to interact and be around animals
  • Ability to work outdoors for extended lengths of time
  • Exposure to marked changes in temperature and humidity
  • Exposure to salt water